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FAQs

Delivery Options

 UK Tracked and Signature 48 (2-3 working days) - 99p

UK Tracked and Signature 24 (next working day) - £4.99

(Shipped same day when ordered before 1pm)  

Free over £60

European Standard (5-7 Working days) - £6.99

European Express (3-5 Working days) - £9.99

International Standard (10-15 Working days)  - £11.99

International Express (5-7 Working days)  - £15.99

Free over £100

PRE-ORDER

We know how frustrating it can be when an item you want badly goes out of stock! So to keep your Aurora addiction satisfied, we allow the option to PRE-ORDER your favourite styles, that way you are never left disappointed! 

Please note pre-order items are estimated approx. 1-2 weeks for dispatch, if not earlier! All orders that contain pre-order items will be shipped as a whole order when the pre-ordered items are ready to be dispatched.

How do I report a problem with my order?

We are sorry to hear you have a problem with your order. We apologise in advance for any inconvenience we may have caused.

Please email us at info@auroraofficial.co.uk, please put in the header what your issue is with your order.

If you have received a faulty or incorrect item(s) please email us with your order number and details so we can resolve any issues. When possible please attach any photos of damages your items may have incurred.

If you wish to return or exchange your item please visit our Aurora Policies page for more information.

How often do you re-stock sold out items?

We keep a continual eye on replenishing stock, looking to top up popular items when we can. However, when most items go out of stock they immediately offer a PRE-ORDER option so you are never left disappointed! There are no set dates though, so keep an eye on the latest stock page or drop us an email on info@auroraofficial.co.uk about specific products.

Is there a question that you couldn’t find an answer to? Please email us at info@auroraofficial.co.uk